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External Brown box replacement or maybe move

Hi VM,

We will be having our house rendered next month and I was hoping we could have either a new cover for the existing exterior brown box or possibly move it to a more convenient location.

Could you please let me know what options I have.

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Re: External Brown box replacement or maybe move

Good afternoon, 

 

Welcome to the forums and thank you for reaching out to us. 

 

The two options regarding this would be

  • To arrange an engineer to come and replace the box cover for you, please bare in mind this might take a little time for them to come and sort this out. 
  • If you would like for the brown box to be moved then we can also arrange this however there would be a non-fault payment of £99 for us to complete this. 

Kind regards,

Zak_M 

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Re: External Brown box replacement or maybe move

Thanks very much - could I possibly check what dates the engineer would be able to come and move then please. Can we pay the £99 on our account or

will we have today for this separately?

Regards Julie

 

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Re: External Brown box replacement or maybe move

Thanks for letting us know, it can either be paid over the phone when you book it or added to the next bill which is the option we can put through on private message if you'd like to do so.

 

Thanks, Emily.

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Re: External Brown box replacement or maybe move

Perfect let please go ahead and add to next bill please...

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Re: External Brown box replacement or maybe move

No problem I'll pop you over a private message to pass security and book this.

 

Thanks, Emily.

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