Extend termination date

[Rayrayray]

Hi 

My broadband/phone contract termination date is set for the 27/11/23, unfortunately my new broadband supplier is not able to install the service till 6/12/23. Is it possible to have the contract extended? 
Many thanks

[Kain_W]

Hi Rayrayray,

Thanks for your post and welcome back to the community.

So we can investigate the date of cancellation I've dropped you a PM.

The message will appear within the envelope icon.

Regards,

[Kain_W]

Thanks for your cooperation over PM Rayrayray,

I'm glad we were able to extend the termination date for you!

Do pop back up if you require any further assistance.

Take care,

[Rayrayray]

Thanks very much for your help and dealing with this so promptly. 👍

[Kain_W]

Not a problem at all Rayrayray!

All the best and thanks for your time!

[Rayrayray]

Hi

Sorry to contact again. But since making the request to extend my contract, the landline has stopped working. I also have not received any confirmation email about the contract being extended. I am now worried this all may end up in a mess. Please can you look into this. Thanks 

[Matthew_ML]

I am sorry to hear this.

I can see you are in PM with my colleague over this, please do feel free to reach out and he will look into this for you. Cheers 

[Rayrayray]

Can I please have an update on the progress of reconnecting the phone line? I have elderly/disabled people in the house that rely on the landline phone for receiving calls from health centres. 
Can you also send me the confirmation that my contract has been extended? I’ve not received any confirmation yet. Thanks

[Adri_G]

Hi, Rayrayray.
Thanks for posting and sorry to see this is not yet fully resolved for you, have you been back in touch with our colleague Kain_W above via PM for updates as they've been keeping an eye on this for you?
Let us know in case you need more help or if you have more news.

[Rayrayray]

Hi

Hope someone can help. Unfortunately, my new broadband supplier had issues installing the fibre optic to my property. I have now been given a new installation date of 17/01/24. Is it possible to extend my contract again? My current contract expires on 24/12/23. Thank you.