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smk7
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Exposed cable in driveway

My installation required cabling through the driveway in front of the property. Looks like it was not done properly and I can now see exposed wire. There is a chance this could be damaged soon resulting in no service. Is there a way I can reach out to the right team as I do not see any options in my account to escalate any installation issues as such. 

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HowardML
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Re: Exposed cable in driveway

Post a picture for us please and the Forum Team will help when they reach this thread. They can reach out to the right people. If VM encounter a driveway they will not ever lift the drive pavers or cut into the driveway to bury the cable. Were you home when they installed the cable? You could have asked them to use an alternative route.


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smk7
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Re: Exposed cable in driveway

IMG_2150.JPGIMG_2149.JPG

 

they had to install through a common area to reach my property. Attached are the pics showing the installation in the front and specifically the place where the wire is exposed now. hope this helps. 

John_GS
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Re: Exposed cable in driveway

Hi smk7

 

Thanks for posting and welcome to the community. My apologies for the cable issue. It does need a tech, I will PM you now with the date and time booked in

 

Kind regards,

John_GS
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John_GS
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Re: Exposed cable in driveway

Hi @smk7

 

Just sent over the PM with the appointment details

 

You can also track/amend the order date here

 

Kind regards,

John_GS
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