I have been with VM for 11 years now, and have been interested in upgrading to the ultimate oomph option.
For some background, my TiVo boxed died on me about 3 years ago but as I mostly consume media via netflix and prime, this wasn't a big concern for me.
I currently have 200mbps broadband and do not make use of the phone line (nor the TV as mentioned) so I was a tad reticent to continue paying £60 a month for broadband only (again, not VMs issue). I see that they are now advertising an oomph package for £80 a month for the first year (increasing to £120 after that) which includes unlimited sim card, 500 mbps download speed and a very attractive TV package
But no matter what I do, VM will not allow me to upgrade to this offer. Which given I have collectively paid over £5000 in my time with VM is very frustrating.