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Existing customer deal

Amybutts
Tuning in

Just signed up for an existing customer deal. How does it work does my current contract and and this start? Sorry never done online before always called but thought id do online this time

1 ACCEPTED SOLUTION

Accepted Solutions

newapollo
Very Insightful Person
Very Insightful Person

Hi @Amybutts 

Once your new contract is added to your cancel it cancels and replaces the current contract.  It generally takes a few days, usually no longer than 5 to 7 days to take effect if you've ordered this online as it needs to be manually input into the system by an agent

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

Hi @Amybutts 

Once your new contract is added to your cancel it cancels and replaces the current contract.  It generally takes a few days, usually no longer than 5 to 7 days to take effect if you've ordered this online as it needs to be manually input into the system by an agent

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Thanks that’s super reassuring 🙂

Matthew_ML
Forum Team
Forum Team

Hey Amybutts, thank you for reaching out and I am happy to hear the advice has helped you.

Please do reach out in the near future if you need anything. Cheers 

Matt - Forum Team


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