Existing Customer vs New Customer Charges - New Contract?
I've been an NTLWorld/VirginMedia customer for over 20 years. I currently only take M200 broadband (no phone no TV, etc) and I've seen my bill elevate over the years to currently £53.75 per month.
With the way things are right now, we're looking at reducing costs. I can see that if I was a new customer to Virgin, I could be paying just £28 p/m (or £34 p/m after the initial period) for the same service.
I would be willing to enter into a longer than 30-day contract to get back down to this price, but it seems not to work like that.
I've stayed on the phone lines for a while and gotten through to people who say this is "new customers" only and my only option is to "leave and return after a while" (that was legitimately what I was told.
Anybody else had any similar thoughts and found a way to achieve the lower price?
Re: Existing Customer vs New Customer Charges - New Contract?
Virgin still operates on the principle of "loss leader" introductory pricing to onboard new customers, hence offering existing customers the same deal is not sustainable. You have to leave & rejoin to get them.
Some companies do now offer new customer deals to all their customers, but new customer prices have increased as a result. You are in a no win situation whichever way you look at it..
VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993
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