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Ex accounts name

The Virgin media account is under my abusive ex's name who for abusive reasons I am no longer in touch with.  The bill however comes out of my bank account, I am being told that I cannot cancel the service as I am not the account holder.

So I am now stuck paying a bill for a service I do not want because of my ex and Virgin media are not able to help in any way. Speaking to my ex is not an option

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Very Insightful Person
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Re: Ex accounts name

could speak to your bank and can cancel the direct debt, this will impact on their account going into arrears and default if non-payment.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Re: Ex accounts name

Thank you for you post annoyed2019 and welcome to our community.

 

Sorry to hear of your experience with the team, if you're able to pass primary security questions on the account you should be able to put through a cancellation request on the account. 

 

If you're aware of this security I can put this through for you today through private message, please respond to this private message by going to the purple envelope in the top right.

 

Thank you, Emily.

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