Essential Package

[TCasswell]

Hi.

I'm looking to change to the Essential Broadband plus Stream package. I know I'll lose my TV package, which is fine as almost everything the household watches/will watch is going to be on catchup or streaming, but what happens to all the programmes I have recorded on my V6 that I've not watched yet (and won't be on catchup)? Will I lose the ability to watch them? Or would I have a week or so, before the hardware has to be returned, yet after the TV service is stopped? I'm wanting to switch as soon as possible, which is why I'm wondering if I need to watch everything first or not.

Thank you.

[Ernie_C · Accepted solution]

You won’t be able to operate Stream and your existing TV set top box together so the best you can do is time your order for Stream to allow you time to watch recordings.

[japitts]

You need an active TV subscription for a VM TV box to work, including viewing recordings.

If your TV subscription is no longer active, you should expect recordings to become inaccessible.

[Ilyas_Y]

Hi @TCasswell, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

We appreciate you reaching out to us on the forums for this matter.
I hope you have found the information you are looking for from the answers given.
For any package changes - we are unable to do it here on the forums, you may wish to speak with the retentions team on 0345 454 1111 and they can get this done for you.
Or alternative our WhatsApp team can do this, message them on: +447305 327 112 and they will be able to assist with all relevant information provided.

Kind regards,
Ilyas.