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Error Codes DEF-01 API03

LeadedDragon
Joining in

on ‎19-06-2023 16:43

Hi, 

I am trying to log in and create a new password with My Virgin Media account app but am consistently getting the error codes DEF01 and API03.

I have so far completed the following:

  • Cleared the Cache and Cookies
  • Opened the page on another browser
  • Opened the page on another device
  • Tried the App

Please could someone inform me what this means and how to correct it. 

Kind regards

Scott

 

 

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2 REPLIES 2

Alex_RM
Forum Team
Forum Team

on ‎19-06-2023 19:14

Hi Scott, 

Thanks for posting and welcome to our community 🙂

Sorry to see you're having an issue with your online account, so I can take a closer look at this I've popped you over a private message to get a few more details from you.

Alex_Rm

 

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LeadedDragon
Joining in

on ‎21-06-2023 11:16

Thank you Alex,

I have responded to your PM accordingly

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