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oliviabarton
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Equipment return

I got a text message yesterday (August 11th) about returning my broadband box but it was returned on July 29th, does anyone know how long it takes for them to receive it? I don’t want to get charged for it considering it was sent off. 

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Emily_G
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Re: Equipment return

Thanks for the post Oliviabarton and welcome to our community.

 

The equipment would need two weeks to be processed by our team before the charge is removed from the account, so this should have been removed around the 13th. Have you received any further messages since this date? 

 

Thanks, Emily.

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oliviabarton
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Re: Equipment return

Yes i’ve had a further text and email today which is leading me to believe it may have got lost in the post so what do I do about this to avoid a charge as it has been sent?

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Paul_DN
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Re: Equipment return

Hi oliviabarton,

 

Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are having issues with returning equipment

 

 

So I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

 

 

Regards

 

Paul

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