Can anyone help?
I left VM on 30th December 22. It was arranged that an engineer would pick my kit up on 13th January 23. I received a reminder tx that day then a few hours later, received a tx stating that no one was available in my area. I had rescheduled my day to be available to hand the equipment over to be met with a no show.
I then rescheduled pick up for 17th Feb (earliest date available)
I then last week received a tx then an email staring that I haven't returned my equipment and would be charged £40 if it wasn't back in 9 days. I contacted VM via WhatsApp and then phoned VM collections dept. I was assured that I would not be billed the £40 (I'm owed £72 as a payment was taken after my contract ended).
I was offered packaging to be sent out and return the equipment that way. In still waiting in this to arrive.
Yesterday, I received an email staying that I WILL be billed £40 as the equipment hadn't been returned, despite being assured by collections dept and apparently a note being placed in my account that this wouldn't happen.
I have a chronic illness and I really don't have the energy to chase Virgin media for something so basic. I'm owed £72 and was told by collections that it takes 45 days for a refund (12 days left) I will be contacting my bank if that's not the case.
A ridiculous situation and a justification that I made the correct decision to leave Virgin media.