Equipment collected. but no receipt from driver

[Towen1]

My hub and TiVo box were collected by a driver in a Virgin van today. When asked for a receipt he replied that I'd get one via email within a few minutes of him logging the return as soon as yet returned to his van. Three hours later I'm still waiting. Having read some of the posts on this forum I am worried that this is going to turn into a palaver re. being charged for it as it seems that Virgin Media often tries it on.

[Megan_L]

Hi Towen1,

Thanks for using the Community Forums to get this issue with your returned equipment looked into, I am sorry if this has been causing some anxiety 😥 

Have you received any emails about your return this morning? 

If not, don't worry we can go into a Private Message and get it looked into.

Thanks,

Megan_L

[Towen1]

Hi Megan, I've heard nothing at all.

[Towen1]

So, will I get a pm from you Megan?

[Megan_L]

Hi Towen1,

Thanks for chatting with me in our Private Messages, I am really glad I managed to shed some light on this for you 😎

If you need anything else then please let us know!

Otherwise, we wish you all the best!

Thanks,

Megan_L