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Equipment Returns

slartibartfast4
Joining in

on ‎05-12-2023 20:53

Hi. Anyone had problems with Virgin asking for two routers to be returned when broadband cancelled. They are asking for a Netgear Super Hub as well as the Arris Hub 3. I have only ever had one router at a time from them and I’m certain I have returned the previous hub a long time ago. Trying to contact Virgin is a joke as they put every obstacle in your way to fail.

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John_GS
Forum Team
Forum Team

on ‎06-12-2023 08:12

Hi @slartibartfast4 

Thanks for posting and welcome to the community.

I am sorry to hear of any returns issues. 

The Netgear Super Hub, sounds like the Hub 1, which we don't need back. 

I'll send you a PM though to check on this for peace of mind.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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