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Equipment Returns

youca04
Joining in

Hello,

When my hub was upgraded, I tried to recycle through the website but I received an email on the 11th of May stating I did not need to return the old hub, but I could recycle it, which I promptly did.

I received a mail on September 1st telling me I need to return it now.

Broadband Router Arris Hub 3 [MOD EDIT: MAC address removed]

I don't have this equipment any more - it's in Coventry's recycling centre, what can/should I do?

Regards,

Carl

1 REPLY 1

用心棒
Very Insightful Person
Very Insightful Person

See response to similar query here from forum team Re: Return old Hub. - Virgin Media Community - 5399305 where it states your notice should have included section stating, if you no longer have it do not worry.

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