Virgin Media Community

[SarahF06]

I returned my equipment to Virgin and received an email from them to say I didn't put the broadband box in, which i did. I put the 2 tv boxes and broadband box in, so they're saying I still owe the £40.00. I've had nothing but hassle since trying to leave Virgin and now this. Where do I stand? 

[Travis_M]

Hi @SarahF06 

Thanks for posting on our community forum and sorry to hear about the issue with your returns. 

I am going to drop you a private message now to collect some more information now to investigate further, please keep an eye on your inbox for a message from myself.

Regards