I've seen that a solution was offered to you with regard to your complaint about your credit score issue over the phone. The resolution was to change your credit file. Are you still happy with this? Is there anything else I can do to help?
Please send a copy of your credit file to us and we can look at the entry for you. Please note the overall turnaround for a credit file resolution can take up to 28 days from the day we receive a copy of your file. You can send this via email or post to the following: firstname.lastname@example.org Or Consumer Underwriting Services, Virgin Media, Eagle Court 3, Coventry Road, Sheldon, B26 3RZ
The credit file amendments team are the only team in Virgin Media who can adjust marks on the credit report. they will review the email and act accordingly. If they are to correct this, they would send the amendment over to the credit agencies and it can take 6-8 weeks for you to see any amendments on the credit file.