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Amandabooth1964
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Equifax report

A debt has appeared on my equifax account and is preventing me from getting a mortgage how do I remove it, it is not mine 

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用心棒
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Re: Equifax report

Consider exercise your rights under the GDPR to request the data be correct by:

Be aware that under the regulation Virgin Media have one month in which to respond.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
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Molly_G
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Re: Equifax report

Hi @Amandabooth1964,

 

Welcome to the forums - many thanks for your post. Sorry to hear of the credit report issue you have experienced.

 

Since your post yesterday I can see that you have managed to speak with our customer services about this who have noted the advice given on the account. 

 

Are you still needing any further assistance with this?

 

Thanks,

Molly_G
Forum Team



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Amandabooth1964
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Re: Equifax report

Hi

Yes please I would still like some help

thank you 

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Serena_C
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Re: Equifax report

Hi Amanda,

 

Thank you for your response.

 

I've seen that a solution was offered to you with regard to your complaint about your credit score issue over the phone. The resolution was to change your credit file. Are you still happy with this? Is there anything else I can do to help?

 

Please send a copy of your credit file to us and we can look at the entry for you. Please note the overall turnaround for a credit file resolution can take up to 28 days from the day we receive a copy of your file.  You can send this via email or post to the following: creditfileamendments@virginmedia.co.uk  Or Consumer Underwriting Services, Virgin Media, Eagle Court 3, Coventry Road, Sheldon, B26 3RZ

 

The credit file amendments team are the only team in Virgin Media who can adjust marks on the credit report. they will review the email and act accordingly. If they are to correct this, they would send the amendment over to the credit agencies and it can take 6-8 weeks for you to see any amendments on the credit file.

 

Hope this helps 🙂

 

Serena

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