On Friday 23rd October the engineer arrived for my Virgin Installation.
he took away ALL equipment from my wife’s contract. She has since had an email asking her to send it back. She contacted Virgin Media and explained that the engineer had taken the equipment. She then received a pack of boxes to send to send the equipment back in. Today she’s received another package with instructions on returning the equipment. This is ridiculous.
SOMEBODY needs to sort this and stop HARASSING my wife!