Engineer missed visit - no account number

[Lewis_SJH]

Good morning,

I'm hoping that one of the team on here can help me, as so far I've had no joy via other routes.

We placed an order for broadband on Dec 11, with an engineer scheduled to visit yesterday (28th) between 1 and 6 pm. The engineer never showed and we have had no communication from Virgin.

Trying to get through to customer service, it's become apparent that since Dec 11 we haven't received follow up contact from Virgin with our account and area number. All we have is an order and contract summary with blank account and area number.

Could one of the team PM me to help get this issue solved?

Thanks,

Lewis

[Ashleigh_C]

Hi there @Lewis_SJH 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your install and thank you again for posting. I'd be happy to take a closer look into this with you via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[Ashleigh_C]

Hello again @Lewis_SJH 

Thank you so much for popping back to me via the PM and I am so glad to hear that you were already able to resolve this with our teams. 

If you ever do need any help in the future please do pop back to the forums and we will do all we can to help.