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I'm sorry for our delayed response and to hear your engineer appointment was missed. Have you been able to get in touch with our teams since posting? If not, I've popped you over a PM asking for some more details.
Hi Beth, it was a text, but I must have deleted it because I can’t find it.I’m not going mad though because as I said, contractors have installed a new cable ready for the Virgin engineer to connect. Thanks.
I'm only able to see notes of the appointment being cancelled which is strange, however I'd advise that if you aren't having problems with your connection then we wouldn't need to arrange another appointment at the moment.
However I appreciate you mentioned you haven't been receiving your expected speeds - what sort of speeds have you been getting over a wired connection?
What I'll do is email your local Area Field Manager just so we know exactly what's going on and what work needs doing. If any cabling is damaged they should still be able to carry out the work, so I am slightly confused as to why it was cancelled.
Once I have an update for you I will let you know.