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Very Insightful Person
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Message 11 of 17
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Re: Ending contract

no you didn't you sent it to Virgin media business.

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Message 12 of 17
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Re: Ending contract


@apcyberax wrote:
no you didn't you sent it to Virgin media business.


I sent it to Virgin Media Limited's registered address, as shown in their Terms and Conditions (for residential customers).  That's the same company I have my account with. 

I take it you think it is acceptable for them still not to have passed my letter to the relevant department or replied, 6 weeks after I wrote to them.  I'm not sure why you appear to act as an apologist for Virgin Media in these forums, but your standards of courtesy, fairness and accuracy seem to be as low as theirs.  

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Very Insightful Person
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Message 13 of 17
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Re: Ending contract

Let's get this right...

you said

1.PNG

Taken from your post on https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Leaving-Virgin-Media-Harder-than-Es...

 

The T&C say
2.PNG

 

Clearly not the same address.

 

3.PNG

 

The address you wrote to was Virgin media business. 2 different entities.

If you are a business customer you are on the wrong forum...
If you are a residential customer you wrote to the wrote place.

 

Simple 

 

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Message 14 of 17
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Re: Ending contract

might as well have sent the letter to Virgin Atlantic, afterall they have the word "Virgin" in the title and they should forward it on to the correct dept 😂


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My Broadband Ping - spgray

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Message 15 of 17
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Re: Ending contract

I am definitely going to send a letter by Recorded Delivery. I have had enough hanging around on the phone waiting for them and just cannot bear to go through it again.

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Message 16 of 17
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Re: Ending contract

which is one of the approved methods, just make sure you send it to the correct address, and include any relevant account details.

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My Broadband Ping - spgray

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Message 17 of 17
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Re: Ending contract

I will send a recorded delivery letter and will have deemed notice to have been given starting the next working day or two. They do not have to acknowledge anything at all! Simples.

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