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Ending contract

If I decided to end my contract after my first 18 month period would I need to give 30 days notice if I wished to leave there after?

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Re: Ending contract

Yes. I got an email from them to say I only need to give 30 days' notice. I'm leaving over the customer service and loooong waits until they pick up.

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Message 3 of 17
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Re: Ending contract

Yes, all contract cancellations are 30 days notice, whether still within the minimum period or not. If within the contract minimum period, early disconnection fees are payable.

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Re: Ending contract

However, notifying VM that you wish to end your contract and actually getting them to acknowledge this are two very different things.  Good luck.

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Re: Ending contract


@Sazzle121 wrote:

If I decided to end my contract after my first 18 month period would I need to give 30 days notice if I wished to leave there after?


To avoid unnecessarily charges give your notice after month 17 of your contract so that termination coincides with month 18 of your contract.

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Re: Ending contract

Omg it’s just horrendous isn’t it! And you call  n they don’t understand you! They have just put my bill up from 45 to 60 pm I’ll be leaving soon ! I would not recommend their customer service. 

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Re: Ending contract

The fact your bill has gone up should not be a surprise to you.

Look at your contract and look at every bill you’ve had. It’s all documented there.

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Message 8 of 17
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Re: Ending contract


@Brickwall2020 wrote:

However, notifying VM that you wish to end your contract and actually getting them to acknowledge this are two very different things.  Good luck.


well you sending it to the wrong address didn't help.


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My Broadband Ping - spgray

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Message 9 of 17
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Re: Ending contract


@Brickwall2020 wrote:

However, notifying VM that you wish to end your contract and actually getting them to acknowledge this are two very different things.  Good luck.


pretty easy if you send the cancellation letter to the correct company 🤣

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Re: Ending contract


@apcyberax wrote:

pretty easy if you send the cancellation letter to the correct company 


I did - to Virgin Media's registered address in the UK.  Forty days later, I have still received no response.  How long does it take to pass a letter to the appropriate department within the same company?  Had I sent it to, say, Barclays Bank or if Virgin Media's registered address was in the Cayman Islands, I could understand the lack of a response.  As it is, it is just another example of Virgin Mafia's utterly woeful customer service.   

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