Virgin Media Community

[SP60]

Need to end my Broadband / Phone contract when it ends at the end of next month.

1. What is the best way to do this please?

2. To put it in writing, who do I address it to in the Sunderland address?

Thanks

[newapollo · Accepted solution]

Hi @SP60 

The quickest contact method is by calling either 150 from a VM landline or mobile, or 0345 454 1111 from any other phone, call around 8am if possible when lines first open and are least busy.

If you don't want to be tied up on the phone you could also  you can text VM on 0753 305 1809 or speak to the team on WhatsApp on 0730 532 7112.This often takes 4-6 hours- phone calls take priority.

You can also cancel using the good old fashioned Royal Mail. If writing include all of your account details and send it by registered (signed for) post to 

Virgin Media
Sunderland
SR43 4AA