Virgin Media Community

[Leakiki]

When I first registered to virgin I used my mums email address and I thought I managed to change it all to my email address in my profile because my billing emails come through to the correct email address but the emails about my bundle ect are still going to my mums email address and I want to use the one in my profile before she gets rid of it or I won't be able to view them at all. 

[Paul_DN]

Hi Leakiki,

Thank you for reaching out to us, sorry to hear you haven't been able to change your contact email address, I have tried to locate your account with the details we have for you and haven't been able to, so I can check and update this for you, I will send you an invite into as private chat, once received please click on the purple envelope to start?

Regards

Paul.

[PeterSavo]

Hi Paul

I'm having the same problem so I wonder if you can help me. My old email address was compromised so I had to change it. 

I changed my details in my virgin media but virgin emails keep going to old address.

Thanks.

[Tom_W1]

Hi @PeterSavo, thanks for your post here in the Community, although I'm sorry to hear of your concerns raised.

Please allow me to send you a PM so I can look into this further for you.

Kindly expect this to arrive shortly and respond directly when you can!
Many thanks