Hi @Ian_D_24
Over the past few days there have been a number of forum posts from customers receiving emails referencing, "Thanks for making those changes to your Virgin Media package"
VM are doing some tidying up of their systems and automatically moving customers from some of the older obsolete packages to the equivalent Mixit or Maxit TV packages.
These changes could have been communicated in a better manner by explaining it was VM themslves that made the change.
Your package name should have changed on your bill, however the price and contract length should remain the same.
The main difference are some customers on the older obsolete packages would have had free access to some extra kids channels which are chargeable on the Mixit or Maxit packages (unless these two packages are part of either the Ultimate Oomph or Ultimate Volt bundles) If this is the case then VM should have added the Kids Personal Pick to your new package for free, and this should be shown on your new contract..
Comparison of VM TV bundles
The only current packages now are shown in columns 5 and 6 - the first 4 columns are the obsolete packages.
@Ian_D_24 @Phil-M1 @Adie_Mate
It looks like there are a few issues at present accessing My Virgin Media via a browser, however the app should be working. I generally find that when there are browser issues (usually Chrome) that if I try an incognito window or different browser it usually works.
Dave
The Service you do for others is the rent you pay for your room here on Earth - Muhammad AliI don't work for Virgin Media.
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