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Tomlester
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Email is wrong cannot vertify my account

Hello, 

So my broadband only contract ran out and would like to start a new different one. However, I typed my email in wrong putting .com at the end instead of .Co.uk ... now I cannot verify my account to sign in to start a new package!

Please help!

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Ashleigh_C
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Re: Email is wrong cannot vertify my account

Hi there @Tomlester

 

Thank you so much for your post and welcome to our community forums, it's great to have you in the team! 

 

I am so sorry to hear that this happened when you were signing up, but not to worry mistakes happen and we can certainly help with this. 

 

I'm going to pop you a PM now so we can take a closer look, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

 

Thanks again.

Ash_C
Forum Team



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Ashleigh_C
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Re: Email is wrong cannot vertify my account

Hi @Tomlester

 

Thank you so much for connecting with me via the PM and I'm so glad we were able to get this resolved for you. 

 

Please do pop back to the forums should you need any assistance in the future. 

 

Thanks again. 

Ash_C
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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