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Email change verification email

jon123451
Joining in

Hi

I recently requested to change my account email address via "My Account" on My Virgin Media, however the verfification email I recieved is titled "Virgin Media – Updated Username" and contains strings of jumbled text but no link. Please can you manually resend the verification email

Thanks

1 REPLY 1

Vikki_M
Forum Team
Forum Team

Hi jon123451,

 

Thank you for your post and welcome to our community.

I am sorry to hear you have been unable to change this online.

I will send you a private message now so we can look into this further.

Please look out for the purple envelope in the top right of the page and pop back to me when you can. 

Vikki - Forum Team


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