Is this a know issue and something virgin are doing if so how can this be legal. My father is adamant he's not signed up to anything new and to be honest l don't thing he would even know how to. I've also found a letter from them with a sim card in it as well 🤷♂️🤷♂️
Well, of course it isn’t legal in way shape or form, tell me, did your father contact VM in ANY way in the last couple of months, any complaints about service, billing issues? The letter with the SIM card does indicate that he had been signed up to one of their VOLT schemes - now it may be that VM’s customer services agents are ‘incentivised’, shall we say, to get customers signed up to said tariffs, and possibly (and really who can say), the oversight of CS agents may be a little lacking - whether deliberate or simply bad management, well, who can say?
In answer to your question, there have, indeed been more than a couple of posts on here, claiming that they have been ‘mysteriously’ signed up for a new contract, obviously on a higher price, without their knowledge or explicit permission. If he did indeed call VM then you may well have to request a Data Subject Access Request for a copy of the call (note that if VM can’t or won’t supply said record then legally it is assumed that it never happened) and in that case then the VM agent (and by extension Virgin Media themselves) are possibly guilty of fraud - which would be a criminal offence (see Fraud Act, 2006), let alone the blatant breech of their commitments under the OFCOM guidelines which they signed up to.
Now let’s see what the forum team members can do for you here, because the consequences of them not sorting it out quickly and with suitable restitution can be really quite expensive for VM!