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Rufio
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Edenred gift card - not received

Hi - I have the same issue can someone from the Forum Team help me out please?

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Akua_A
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Re: Edenred gift card - not received

Hi @Rufio.

 

Welcome to our community forums and thank you for your first posts.

 

Sorry to hear you have not received your reward gift. We want to do our best to help in regards to this. I have been able to access your account using forum details. Just to clarify,  was it also a Edenred gift card you were to receive? When did you sign up with us and when were your services activated?

 

Please get back to us when you can,

 

Thanks,

Akua_A
Forum Team



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Rufio
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Re: Edenred gift card - not received

Hi Akua - Yes, it's regarding an Edenred Prepaid Mastercard for £125.

Sign up was around 3rd or 4th of March and installation was the 27th March.

The last communication I have regarding the reward card was on the 21st April saying "delivered by post within 10 days" and "activate your card within 90 days of receiving it"

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Akua_A
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Re: Edenred gift card - not received

Thank you for letting me know @Rufio

 

Did you received a tracking number for when it was dispatched? Have you also been in contact with our team since the last communication for an update?

 

Thanks,

Akua_A
Forum Team



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Rufio
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Re: Edenred gift card - not received

I have a 20 character alphanumeric string. Is that what you need? I assumed it's a reference number as I'm not convinced it's been dispatched.

No this is my first contact.

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John_GS
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Re: Edenred gift card - not received

Hi Rufio

 

Thanks for coming back to us.

 

I shall PM you to assist further

 

Best,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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