I have recently joined virgin media and as i have been with you now for over 28 days i received our reward email for a free £75 voucher. I followed the steps to claim and chose my voucher. I then received an email from Eden Red saying our order was confirmed and we will receive our eGift instantly. It’s now been days and I haven’t received it. They are also not responding to me contacting them. Is this free voucher offer some kind of scam to make you think you’re getting a gift for signing up? Can you advise and help please.
The Voucher arrived today into my inbox. Eden Red need to remove “you eGift cards will be sent instantly to your chosen e-mail address” from their order confirmations. They obviously don’t know what the word instantly means!!
Hi Gareth, I'm here after spending many hours trying to talk to VM over the phone, and being given the runaround. I also joined VM around this time- I believe early jan, and was also promised the joinup £75/ £100 £75 John Lewis/ Amazon voucher- no info was provided for how to claim this/ when to look out for it, or any other info. I've spent several hours talking to your team on the phone, and the last time, talked to a manager for a full hour, and he said he'd pass to the rewards team. As always, I've heard nothing at all back (and am still out of pocket for other mistakes VM have made), and have also wasted all this time on the phone. If VM offer a rewward, they need to ensure this reward is given and received- it should not be between myself and a secondary company. Please advise what can be done, as I really wouldn't like to phone up VM customer service again as they are mostly unhelpful.
PS, sorry for the rant- obviously not your fault personally!
Hi Emily, Thanks for your reply. I can't see any emails with a voucher code, nor any mentioning Eden Red. I hope that a copy of these is retained, as internet companies are obviously aware that many email providers delete any emails that accidentally head to spam (Outlook is horrible for doing this incidentally). Thanks, Chris