I have recently joined virgin media and as i have been with you now for over 28 days i received our reward email for a free £75 voucher. I followed the steps to claim and chose my voucher. I then received an email from Eden Red saying our order was confirmed and we will receive our eGift instantly. It’s now been days and I haven’t received it. They are also not responding to me contacting them. Is this free voucher offer some kind of scam to make you think you’re getting a gift for signing up? Can you advise and help please.
The Voucher arrived today into my inbox. Eden Red need to remove “you eGift cards will be sent instantly to your chosen e-mail address” from their order confirmations. They obviously don’t know what the word instantly means!!