Hi Gareth, I'm here after spending many hours trying to talk to VM over the phone, and being given the runaround. I also joined VM around this time- I believe early jan, and was also promised the joinup £75/ £100 £75 John Lewis/ Amazon voucher- no info was provided for how to claim this/ when to look out for it, or any other info. I've spent several hours talking to your team on the phone, and the last time, talked to a manager for a full hour, and he said he'd pass to the rewards team. As always, I've heard nothing at all back (and am still out of pocket for other mistakes VM have made), and have also wasted all this time on the phone. If VM offer a rewward, they need to ensure this reward is given and received- it should not be between myself and a secondary company. Please advise what can be done, as I really wouldn't like to phone up VM customer service again as they are mostly unhelpful.
PS, sorry for the rant- obviously not your fault personally!
Chris