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Eden Red voucher not received

Hi there,

 

I have recently joined virgin media and as i have been with you now for over 28 days i received our reward email for a free £75 voucher. I followed the steps to claim and chose my voucher. I then received an email from Eden Red saying our order was confirmed and we will receive our eGift instantly. It’s now been days and I haven’t received it. They are also not responding to me contacting them. Is this free voucher offer some kind of scam to make you think you’re getting a gift for signing up? Can you advise and help please. 

Thanks, Lucy 

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Re: Eden Red voucher not received

Hi Lucymay1989, 

 

Thanks for your post and welcome to our community 🙂

 

I'm sorry you've had some trouble receiving your voucher.

 

Has this been received since your post on Saturday? Can you confirm if you've checked your spam inbox?

 

Alex_Rm

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Re: Eden Red voucher not received

Hi Alex,

The Voucher arrived today into my inbox. Eden Red need to remove “you eGift cards will be sent instantly to your chosen e-mail address” from their order confirmations. They obviously don’t know what the word instantly means!! 

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Re: Eden Red voucher not received

Thanks for the feedback Lucymay1989

Just to confirm you have received the vouchers now?

Gareth_L

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