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Ebills opted/selected but keep receiving paper bills and getting charged

ABagley
Joining in

I have tried to go through the correct process. I have had ebills selected since we moved into our current house (9 months ago), yet I still keep receiving paper bills and getting charged. Please help!

2 REPLIES 2

Nathan_B
Forum Team
Forum Team

Hi there @ABagley 👋 Welcome to our forum and thanks for your post 😊

Sorry to see that you're still being charged for paper bills after setting up Ebilling. I'm not sure why this would still be happening 🤔

What I'll do is send you a PM to confirm your details so I can check this further for you.

Regards

Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @ABagley,

Thanks for coming back to Nathan and I via Private Messages! I'm glad that we were able to assist with your query and ensure that your online billing has been fully activated.

If there's anything else we can do to help, please let us know. We're here to help.

Thank you!

Paulina_Z
Forum Team

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