Ebilling - change from paper billing

[GlendaGrafton]

Hi,

Trying to change from paper billing to ebilling, but the myvirgin media site won't allow it & can't see the processes from the instructions online. Very poor setup & website if honest as keeps crashing.

Can anyone help me change to ebilling as don't want to pay the extra when didn't ask for it.

Also, for clarity this is a package change/update due to death of my husband (changed in to my name) & was told it would remain ebilling

[MOD EDIT: Subject title changed for clarity]

[Paulina_Z]

Hi @GlendaGrafton,

Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear about your loss and that you're having some trouble with changing your billing status on your online account.

I'll be more than happy to look into this further for you and see what I can do to help.

I'll send you a Private Message to confirm a few details. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I'll be in touch soon.

Thank you.