Hi, can anyone explain to me why virgin media are trying to charge me £269 to end my contract early when it says it’s capped at £240 on the app. Tried asking for assistance on this on WhatsApp but just seem to get snotty replies.
Welcome to our Community Forums! Thank you for your first post and your query. We're here to help.
We've had a recent change to our disconnection fees, and the £240 disconnection fee cap no longer applies. You can read more about our Early Disconnection Fees on our website where this is mentioned further.
If you have any further questions, we'll be happy to answer them.
