Agreed a deal a few days ago as a new customer. Received an email today confirming the contract which is as expected and the email said just save a copy. However, when logging in and viewing the contract it says contract unsigned.
I have tried customers services but got nowhere. I don't want my install to have problems.
Yes the contract emailed is all fine and as expected. it just said save a copy. My concern is that when you log into the Virgin Media account, click on bills and then contract then it says:
"Your contract is currently unsigned. Please review and accept your contract before your services are installed. We sent you an email on the 4th of October with your contract to e-sign. If you require another copy, click here:"
When you click to resend nothing actually happens.
I just want reassurance that someone is going to turn up to connect me.