Join the club. I am trying to ensure my cancellation has gone through OK, and would like a confirmation. I might has well asked for the next winning lottery ticket. I also started off by attempting to negotiate a renewal deal, but all I have actually received so far is two increases with a reduction in services, saying thank you for changing your package. I have kept my online chat, the date and time of the cancellation call, and a copy of my recorded and signed for delivery letter of cancellation. VM seem to have a death wish, well if they carry on like this, they will plummet, we all have family and friends, which they seem to forget, or do not care. In honesty, the two people I have actually spoken to were polite and pleasant, just took hours to get through, and just got nowhere. I think it is the AI of the system that is screwed up badly and is going to ruin them, including the chat robot. I was with them since they took over form NTL, and did not intend to leave, but now I cannot wait, the new kit arrives this week, though from the emails so far, and the feedback on this forum, I am expecting problems, but both my wife and I are in our 80's, and luckily have a family on standby if they try to deny we cancelled properly and try to overcharge..
