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RyanK2692
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Downgrading

Hey everyone,

My circumstances have sadly changed meaning I need to try and budget my outgoings. I currently have the Ultimate Oomph with Gig 1 broadband, a main 360 box and 2 360 mini boxes. 

I'm still within my minimum term for the services. Would I be abe to downgrade the broadband and remove 1 of the mini boxes for example or would this trigger a cancellation/downgrade fee?

I just don't want to sit about on the phone for over an hour to be told I can't do anything.

Any advice would be appreciated.

Thanks 🙂

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John_GS
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Re: Downgrading

Hi RyanK2692

 

Thanks for posting. Sorry to hear of the personal situation. 

 

To answer the question, if you have two TV boxes and then downgrade to one, that wouldn't incur a disconnection fee. However, going from two to zero would as you're in a contract. 

 

I'd advise giving us a text on 07533051809 and we can review the account. Text replies are not instant and are automated at the start to get you through to the right team

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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