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Johnst1
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Downgrading

I have a tv phone and broadband package and i want to downgrade to just broadband as I dont use the other services, is there a way to do this online as I have tried the customer services number but line just goes dead. Currently not in a contract.

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Katie_WT
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Re: Downgrading

Hi there @Johnst1

 

Welcome to our Community and thanks so much for your first post - sorry that you're having some issues getting the help you need. We are a bit busier than usual but are doing all we can to answer all calls as quickly as we can. 

 

Downgrading is not possible online as it requires a notice period and contract change and we do not process package changes via our Community forums, I am sorry. However, if you are having issues calling us, you can pop us a text instead on 07533051809.

 

The texts are not immediate and allow you to get on with your day. 

 

Cheers

 

 

Katie - Forum Team


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