My 12 months Big bundle contract finishes on 5th Jun and the monthly 29.99 will double afterwards that I won't be able to afford due to changed financial circumstances. I couldn't contact anyone from customer service team to discuss options and I don't want to leave it to the last minute. I would be ok with only internet offer as i dont use landline and tv is not priority now either.
Could anyone contact me to discuss this as online no option only for upgrading or leaving ?
Unfortunately you need to contact VM directly as the Forum Team don't have access to enable them to change your package.
If you don't want to be tied up on the phone you could try the text messaging service. Just send a text with a description of regrade to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible.It may take a few days.
You can also call 150 from a Virgin landline, or 0345 454 1111, options 1,1 and 4 (Changes to your package) butbest to call between 8am and 10am to avoid call queues, or late afternoon around tea time
You could also speak to Retentions (thinking of leaving us) They are generally based in the UK, and have a greater degree of knowledge and flexibility, along with a larger range of discounts than the front line agents. Hopefully you can negotiate a deal with them that's suitable to your pocket and needs in exchange for a new contract.
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
I'm not getting on with regrading my existing package. I have texted"regrade" to 07533051809 as advised earlier but computer response only by texts and not giving options after their text "select one option from below".
I need to change my package to a cheeper one but I couldn't get anyone from Customer Service.
What should I do? I need a call back or real human person to talk to not a computer.
Firstly please don't create multiple/dupliate posts across different boards - when people reply in different places, it can cause all manner of confusion - I've put them all together for you.
Secondly, I'm afraid the advice you've already been given is the best we can advise. Whilst I'm sure the text-based service is good for some things, I've never been convinced that discussing (what could be) complicated account/package queries is one of them - and you really are best off calling in. The forum team can advise on account queries, but don't get involved with package queries.
If you call 150 (or 0345 4541111 from another phone), and choose options for either "adding and removing services" or "thinking of leaving us" (the latter probably goes to retentions who may have more wriggle room), you should be put into the queue for an agent who will be best placed to assist you.
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