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Imortaltom
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Downgrading info

Hi I currently have xl tv with bt sports, 100broadband and talk more anytime. Im paying over £80 so am thinking of downgrading to make it cheaper.  I’d like to keep the broadband as is. 
I would just like a rough idea what I can get  and prices before I phone them up in the week 

Cheers 

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Re: Downgrading info

not a question staff here can help with - you can drop the phone call package that will reduce the bill by whatever is the monthly cost - dropping the phone line will save little if anything - it may even increase your bill as its mostly discounted in package discounts - the only way to find out is to ring them - try and get through to a UK agent

dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' - then "technical issues" - dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre

if you get offshore saying you want to cancel should get them to put you through to UK retentions - once you are through talk it through with them

____________________

Tony
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