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Funkmaster
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Downgrade

I've tried the 0345 and the 0800 number and it basically says "We are too busy" and puts down the phone on me! 

I am trying to downgrade my TV, but upgrade to the M600 .... I mean seriously how does one get to speak to someone. 

The www.virginmedia.com/packagechange just gives me the option to add more, not remove services ... this is where Sky is much better than virgin!

 

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Lee_R
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Re: Downgrade

Hi @Funkmaster

We're sorry you're unable to get through to our customer relations team.  We're looking into this and will have an update soon. In the meantime have you tried texting on  +44753 305 1809?  Please bear in mind the response will not be instant, but our team will get back to you.

Regards


Lee_R
 

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