Virgin Media Community

[Sherali]

Hi folks,

I am wondering if anyone can help me.

Cuz of pandemic I can’t afford the monthly charges which have increased from £29 to £59. I have tried calling & emailing Virgin Media but unfortunately All In Vain

Is there a way to downgrade online or from any other Source.

My bill is pending & I don’t want my connection to be cut off.

Please respond promptly if anyone can advise me.

Thanks in Advance 

regards 

[newapollo]

Hi Sherali,

Unfortunately VM don't have a customer facing email service.

You can call  150 from a Virgin landline, or 0345 454 1111, options 1,1 and 4 (Changes to your package) but best to call at 8am to avoid call queues

You could also try the text messaging service. Just send  a text with a description of regrade  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You could also try the above with the thinking of leaving us (cancellation) option.