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Sherali
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Downgrade

Hi folks,

I am wondering if anyone can help me.

Cuz of pandemic I can’t afford the monthly charges which have increased from £29 to £59. I have tried calling & emailing Virgin Media but unfortunately All In Vain

Is there a way to downgrade online or from any other Source.

My bill is pending & I don’t want my connection to be cut off.

Please respond promptly if anyone can advise me.

Thanks in Advance 

 

regards 

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newapollo
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Re: Downgrade

Hi Sherali,

Unfortunately VM don't have a customer facing email service.

You can call  150 from a Virgin landline, or 0345 454 1111, options 1,1 and 4 (Changes to your package) but best to call at 8am to avoid call queues

You could also try the text messaging service. Just send  a text with a description of regrade  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You could also try the above with the thinking of leaving us (cancellation) option.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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