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Ad1983
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Downgrade

How do I get on live chat to sort out my account?

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Z92
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Re: Downgrade

I would phone them instead, far quicker! 

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newapollo
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Re: Downgrade

Hi Ad1983,

You could try the text messaging service.

Just send  a text with a description of regrade  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, options 1,1 and 4 (Changes to your package) but best to call at 8am to avoid call queues

 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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