Hi MrRiggs,
Thanks for updating the thread letting us know that you used the text service and managed to get not just a reply, but that you were also able to negotiate a new deal.
I know Virgin have just introduced 18 month contracts, so hopefully they put you on one of them, giving you an extra 6 months before you need to contact then again.
Dave
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali