Virgin Media Community

[Knoxy75]

Hello 

Can anybidy advise if is it possible on your account to remove TV & Phone and upgrade to fastest fibre. Our viewing habits have changed over lockdown to entirly streaming - so dont use TV anymore. When I go into our account all I seem to be able to to is upgrade packages but not remove. Trying to get through to VM is near impossible. 

Thanks in advance 

[-tony-]

you can do anything you want - there may be cancellation charges if you are in contract - never upgrade on line theres only standard deals - you need to talk to UK retentions

dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' - then "technical issues/leaving" - dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre

8 in the morning is good - maybe later on sunday [9.00?[ if they are working

[Knoxy75]

Thanks Tony eventually got through to VM and they sorted me out now paying £20 less a month and 5x faster broadband!