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Downgrade service - how to

I am due to be out of contract soon. I want to downgrade my package and remove the phone service which I have no idea why virgin included that to my package.

My salary has been reduced due to covid so I cannot pay for more than £30 per month. I managed to talk with a guy from customer service (he lost his temper for some reason), he couldn't even offer me £5 discount per month and then he transferred the call because people from customer service don't know how much a package costs without the phone line. The waiting time is always more than an hour which is ridiculous. I cannot afford the price it will be after my 12 month contract ends as with many other people here.

Do anyone has an advice? How can I downgrade? How can I contact someone form Virgin? I feel that my only solution is to change provider. It seems impossible to get in contact with someone from virgin customer service.

Many thanks

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Re: Downgrade service - how to

Hello

With regards to account issues I am afraid they cannot be dealt with in the forum.

Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you. You can also call in on 150 or 0345 454 1111 best times to call are first thing in the morning, use the option "Thinking of leaving", but again wait times my be long.

https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...

Regards Mike

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