Hi like many people across the country, have been impacted by the ongoing pandemic and loss of self employment. Looking to downgrade my packeage as currently paying £116 per month which unable to totally afford. Looking at removing my landline as like many others do not need or use. Please can someone from VM help. Totally frustrated at using web chat 4 days running and now using the text number yesterday being repeatedly passed from person to person ( need to transfer you to this team ) and then no one gets back to even hours later.
Alex, thank you for responding. Unfortunately i have been trying that and even yesterday i got passed from person to person advising they were passing to the appropriate team !!!! Spent all afternoon and night and still never received a response from the appropriate team. Can someone please provide support and help with this enquiry.
There will be some automated responses to begin with, in order to get you through to the right agent with the right skill to help you. Please bear with us, and you'll be popped over to someone who can help.