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Pgurland
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Downgrade my service

Called to downgrade our service as due to current situation I work less hours and my son is unemployed only be told I can’t!

i have TV Broadband and Phone but only want broadband and happy to go to slower speed only to be told the cost will go up by £20 per month. 

Was told that it’s better I left that try to downgrade, 

surely someone at Virgin can offer a better deal to retain customers in this time of a global pandemic 😱

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japitts
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Re: Downgrade my service

The more services you have, the bigger bundle discounts you're likely to have, and the phonelines especially attract quite a generous one.

So disconnecting those services can sometimes be counter-productive - it's sometimes/often cheaper to downgrade services than cancel them entirely.

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apcyberax
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Re: Downgrade my service

also if you are in contract or have a discount changing the package will lose the discount and if in contract you'll be charged a EDF

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