Called to downgrade our service as due to current situation I work less hours and my son is unemployed only be told I can’t!
i have TV Broadband and Phone but only want broadband and happy to go to slower speed only to be told the cost will go up by £20 per month.
Was told that it’s better I left that try to downgrade,
surely someone at Virgin can offer a better deal to retain customers in this time of a global pandemic 😱