Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
169 Views
Message 1 of 2
Flag for a moderator

Downgrade my package

I want to downgrade to the basic package but can’t find how to do this

0 Kudos
Reply
Highlighted
  • 2.52K
  • 378
  • 517
Trouble shooter
149 Views
Message 2 of 2
Flag for a moderator

Re: Downgrade my package

Hi Rosie

you should try the text messaging service.

Just send us a text* with a description of your problem to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.  You can call 150 from your Virgin landline, or 0345 454 1111

* You’ll need to be using a phone that can access the internet for our data protection checks.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali