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On our wavelength
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Down grading service

If I want to down grade my service, ie get rid of sky movies, can I down grade by sending VM a letter

 

Getting fed up trying to phone them, only to be told no one is available to take my call

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Very Insightful Person
Very Insightful Person
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Re: Down grading service

You can cancel by letter but AFAIK you cant downgrade.

Try early doors weekday mornings, usually gets through to retentions (select thinking of leaving us)

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Forum Team
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Re: Down grading service

Hello josephmcginley

 

Thanks for taking the time to contact us via the forums and welcome to the community.

 

Have you been able to speak to the team since your message to arrange the removal of Sky Movies since your post? 

 

Let us know, we'll be happy to look into this for you if required.

 

Rob

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