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Down grading my package

Hi I cannot get through by phone and I want to downgrade my package can I do it online

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Re: Down grading my package

Hi John787030,

Unfortunately you need to contact VM directly as it can't be done online, and the Forum Team don't have access to enable them to change your package.

You could try the text messaging service. Just send  a text with a description of regrade  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, options 1,1 and 4 (Changes to your package) but best to call at 8am to avoid call queues

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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